Head of Credit and Risk (Scoring Models / Data Analytics / Workflow Models) – Johannesburg, South Africa

Southern Africa
Posted 3 weeks ago

Reference No. LJSR-00-13

Job Description:

Our client is seeking to employ a Head of Credit & Risk to be based in Johannesburg, South Africa.  The role involves comprehensive oversight and accountability for Group Credit & Risk Policies. This encompasses activities such as drafting, recommending, amending, updating, and implementing changes to credit, risk, and collections strategies to align with evolving business needs while balancing risk perceptions. Additionally, the responsibilities include monitoring legislative compliance across all operational countries, supporting senior management and boards of directors to ensure adherence to applicable laws, and minimizing collection risks through targeted interventions. The incumbent is tasked with staying informed about regional, international, and market segment risks that could impact payment and collections performance and taking preventive actions. The position also involves conducting periodic reviews of historical collections data, making recommendations for policy adjustments, and actively contributing to the ongoing development and enhancement of the Group's collections platforms and systems. Furthermore, the role requires the development, maintenance, and ownership of risk models, with a focus on motivating and influencing collections teams at regional and country levels to achieve specified performance levels, thereby acting as a crucial link between senior and local management.



  • Lead and guide central and regional collection teams to achieve and maintain a collections rate as budgeted.
  • Provide appropriate budget inputs to setting of these collections rates and targets.
  • Ensure the correct collections strategies are defined and implemented across all countries and silos to maintain loan book impairments within budgeted rates.
  • Be the custodian of all policies and procedures relating to credit granting, collections and general business conduct to ensure compliance to the legislation and corporate governance.
  • Maintain responsibility for the recruitment, retention and performance management of all collections personnel across the Group and ensure the collections team are adequately staffed and incentivized to deliver the expected results.
  • Source, contract, and supervise all collections, trace and legal partners to ensure efficient external collections.
  • Ensure the availability of timeous, accurate and correctly presented information to support business decision making.
  • Maintain responsibility for the following Divisions:

  • Payment Solutions.
  • Later stage and off payroll collections.
  • Early-stage collections from source.
  • External Debt Collectors (“EDCs”) and Legal Associates.

  • Assist with the design and development of the collections and reporting utilities of the Group’s debtors’ management system, aimed at extracting maximum value from same. This will include developing and maintaining scoring models for different products in each country, and continually analysing the results of same in order to optimize outcomes.
  • Periodically review the credit policies and procedures at both a group and country level and propose necessary amendments to ensure that they remain relevant and provide the Group’s companies with the optimal balance between risk and business volumes.


Requirements: Qualification and Skill

  • A relevant tertiary qualification (such as a B Com or B Com Law Degree) is highly preferred.
  • Our client will only look at candidates who have no less than TEN years’ relevant, working experience in a similar role or a similar organisation.
  • Previous experience within Financial Services is essential.
  • Previous experience within the Microfinance industry will be advantageous.
  • Extensive experience in developing workflows and scoring models is essential.
  • Extensive experience in data analytics and risk modelling is essential.
  • A working understanding of Artificial Intelligence (“AI”) is essential.
  • Previous collections experience is essential.
  • Candidates with a legal background will receive preference. Please note that we are not looking for an admitted attorney. We require someone who understands the legal side of collections and who understands compliance.
  • Preference will be given to candidates who have collections experience in multi-national African Countries.
  • A strong command of English, both written and verbal, is a requirement of the job.


If you wish to apply for the position, please send your CV to ljoubert [at] caglobalint [dot] com  

Please visit www.caglobalint.com for more exciting opportunities.


Lara Joubert

Recruitment Specialist       

CA Finance


CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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